Last updated 12 November 2026.

Part A: Consumer terms of sale

1. About us

1.1 The shop at shop.thebioniceye.co.uk is run by The Bionic Eye Limited, registered in England and Wales, company no. 09053005. Our registered office is 22 Wycombe End, Beaconsfield, Buckinghamshire HP9 1NB, and we trade from Bionic House, Hall Farm, Berry Lane, Chorleywood, Hertfordshire WD3 5EX. Our VAT number is GB 208 5681 00.

1.2 You can contact us at info@thebioniceye.co.uk or on 01753 655886.

2. Who these terms are for

2.1 These terms apply when you buy from our online shop as a consumer, meaning for purposes mainly outside your trade, business or profession.

2.2 If you buy for a business, or by quotation, proposal or pro forma invoice, our business terms of sale apply instead. They are published at shop.thebioniceye.co.uk/policies/terms-of-service.

2.3 You must be 18 or over to buy from the shop.

3. Your order

3.1 When you place an order, we email to confirm we have received it. The contract between us is formed when we email to confirm dispatch.

3.2 We may decline an order, for example if an item is out of stock, if we cannot deliver to your address, or if the price or description is clearly wrong. If we decline after taking payment, we refund you in full.

3.3 We may limit quantities per customer.

4. Prices and payment

4.1 Prices on the shop are in pounds sterling and include VAT where it applies. Delivery charges are shown at checkout before you pay.

4.2 If a price is clearly wrong, we will tell you before dispatch and you can confirm the order at the correct price or cancel for a full refund.

4.3 Payment is taken when you place your order.

5. Delivery

5.1 Delivery times and charges are set out in our Shipping Policy. Delivery dates are estimates.

5.2 The goods are your responsibility once they are delivered to you or to someone you nominate. They become yours once we have received payment in full.

5.3 If delivery is delayed by more than 30 days beyond the date we gave you, you may cancel and receive a full refund for items not delivered.

6. International orders and customs

6.1 For delivery outside the UK, or across a customs border such as between Great Britain and Northern Ireland, you are the importer. You are responsible for import duties, taxes, customs charges and any licence or registration the destination requires. These are not included in our prices.

6.2 If you arrange your own carrier or collection for an international order, using a carrier we have not offered at checkout, the goods are at your risk from when we hand them to that carrier. If they are then detained, seized or destroyed by customs or any other authority, no refund is due.

6.3 Once goods have been delivered to you, they are at your risk if you take or send them to another country, including if they are detained or seized there.

6.4 If goods we send are held, returned, seized or destroyed because you refused to pay import charges, gave customs incorrect or incomplete information, or ordered goods that cannot lawfully be imported where you live, you must pay the costs this causes us, including the delivery charge, return carriage, duties, fines and storage, and we may deduct them from any sum we would otherwise refund.

6.5 Please check your country's rules on drones, radio equipment and batteries before ordering.

6.6 We do not currently ship to all countries. Where we cannot deliver to your address, the shop will not accept the order.

7. Your right to cancel

7.1 You can cancel your order for any reason within 14 days of the day after you receive the goods. For an order delivered in parts, the 14 days run from the day after the last part arrives. For a service, such as an NTRIP correction subscription, they run from the day after the contract is formed.

7.2 To cancel, email info@thebioniceye.co.uk with your name, order number and the items you are cancelling. You may use the model cancellation form below, but you do not have to.

7.3 You must send the goods back to Bionic House, Hall Farm, Berry Lane, Chorleywood, Hertfordshire WD3 5EX within 14 days of telling us you are cancelling. You pay the cost of returning them unless they are faulty or not as described.

7.4 We refund the price and the standard delivery charge you paid within 14 days of receiving the goods back, or of receiving evidence that you have sent them, whichever is earlier. We refund using the method you paid with.

7.5 You may handle the goods only as you would in a shop to check them. If they have been flown, assembled, activated, registered or otherwise used beyond that, we may reduce the refund to reflect the loss in value.

7.6 The right to cancel does not apply to:

• goods made or configured to your specification
• sealed goods that are not suitable for return for health or hygiene reasons once unsealed
• a service you asked us to start within the 14 days, once it has been fully provided; if it has started but not finished, you pay for the part provided
• digital content you have downloaded or activated, where you agreed that this ends your right to cancel

7.7 Lithium batteries must be returned in packaging that meets carriers' rules for shipping batteries. We can advise on this.

Model cancellation form

To The Bionic Eye Limited, Bionic House, Hall Farm, Berry Lane, Chorleywood, Hertfordshire WD3 5EX, info@thebioniceye.co.uk: I hereby give notice that I cancel my contract for the sale of the following goods or supply of the following service: [items]. Ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date].

8. Faulty goods and your legal rights

8.1 We must supply goods that are of satisfactory quality, fit for purpose and as described. This is a summary of your rights under the Consumer Rights Act 2015. Nothing in these terms affects them.

8.2 Up to 30 days after delivery, you can reject faulty goods for a full refund.

8.3 After 30 days, or if you prefer, you can ask for a repair or replacement. If that is not possible, or the fault remains, you can have a price reduction or reject the goods for a refund, which may be reduced to reflect your use.

8.4 A fault that appears within six months of delivery is assumed to have been there at delivery unless we show otherwise.

8.5 Goods also carry the manufacturer's warranty, which is in addition to these rights. We handle warranty claims for you. To assess a claim, we may ask for flight logs, photographs or video of the fault.

8.6 Damage caused by crashes, misuse, unapproved repairs or modifications, or failure to follow the manufacturer's instructions is not a fault in the goods.

9. Returns and serial numbers

9.1 Please contact us before returning anything, so we can tell you how to send it.

9.2 We record the serial numbers of goods before dispatch. Returned goods must match our records for a refund, replacement or warranty claim to be processed.

10. Flying lawfully

10.1 You are responsible for flying any drone you buy from us lawfully. Depending on the drone and how it is used, this can include registering with the Civil Aviation Authority (CAA) for an Operator ID and Flyer ID, following the Drone Code, holding the right qualifications, and holding an Operational Authorisation for specific category operations.

10.2 We are not responsible for losses, fines or penalties that result from flying unlawfully, without the required registration or qualifications, or in breach of airspace rules. This does not affect your rights if the goods are faulty.

11. Subscriptions

11.1 Some products, such as NTRIP correction data, are sold as subscriptions for a fixed term shown at checkout.

11.2 Subscriptions do not renew automatically. We will contact you before your subscription ends so that you can choose whether to renew.

12. Our liability to you

12.1 If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to take reasonable care. We are not responsible for loss or damage that is not foreseeable.

12.2 We supply goods for domestic and private use. We are not liable for loss of profit, business, business interruption or business opportunity.

12.3 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for breach of your rights under the Consumer Rights Act 2015, or for defective products under the Consumer Protection Act 1987.

13. Events outside our control

13.1 We are not responsible for delays caused by events outside our control, such as supplier or carrier disruption. We will tell you as soon as possible and do what we can to limit the effect. If the delay is substantial, you can cancel and receive a refund for anything you have paid for but not received.

14. Your personal information

14.1 We use your personal information as set out in our Privacy Policy.

15. Complaints and law

15.1 If you have a complaint, please contact us at info@thebioniceye.co.uk and we will respond as soon as we can.

15.2 These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country.

15.3 We may update these terms. The version that applies to your order is the one published when you placed it.

Part B: Website terms of use

W1 About these terms. These terms apply to everyone who uses thebioniceye.co.uk and shop.thebioniceye.co.uk. The sites are run by The Bionic Eye Limited, whose details are in clause 1 of Part A. Buying from us is covered by our consumer or business terms of sale.

W2 Information on the sites. The information on our sites is general and may change without notice. Specifications and figures come from manufacturers and should be confirmed with us before you rely on them for a purchase or an operation. Older content is not always updated.

W3 Changes and availability. We may change, suspend or withdraw any part of the sites, and products and prices shown on them, at any time. This does not affect orders we have already accepted.

W4 Links and third-party tools. Links to other websites, and third-party tools on our sites, are provided for convenience. We do not control them and are not responsible for their content or for transactions you make with them.

W5 Comments and submissions. If you send us comments, reviews or ideas, you allow us to use them without payment. They must be accurate, lawful and your own, and must not mislead others about who you are. We may remove any content we consider unsuitable.

W6 Acceptable use. You must not use the sites unlawfully or to infringe others' rights, harass or discriminate against anyone, give false information, upload malicious code, collect other people's personal data, send spam, or scrape, crawl or copy the sites or their content without our written permission.

W7 Intellectual property. The content of our sites, including text, images, video and logos, belongs to us or our licensors. You may view it and print extracts for your own use. You may not otherwise copy, reproduce or resell it without our written permission.

W8 Our liability for the sites. We do not guarantee that the sites will always be available, uninterrupted or free from errors. Nothing in these website terms limits liability that cannot be limited by law, or affects your rights as a consumer when you buy from us.

W9 Suspension. We may suspend or end your access to the sites if you break these terms.

W10 Law. These website terms are governed by the law of England and Wales. Consumers living in Scotland or Northern Ireland may also bring proceedings in their home courts.

W11 Contact. Questions about these terms can be sent to info@thebioniceye.co.uk.

Registered in England and Wales, company no. 09053005 · Registered office: 22 Wycombe End, Beaconsfield, Buckinghamshire HP9 1NB · VAT no. GB 208 5681 00