RETURNS POLICY

If you're looking for information on The Bionic Eye Ltd.(“TBE”) returns policy, you should find it below, if you are unable to find what you are looking for, please contact us via this LINK

Warranty Information:

All goods carry a standard warranty offered under UK law; the hardware we sell is tested before we receive it. Please note warranty only covers a manufacturing defect, not a fault caused by incorrect use or assembly. Please check your order as soon as you receive it, if there is any concerns please contact us.

How to make a return:

All returns must have a RMA Number. This will be issued via email; any items returned without a RMA number will not be accepted. To receive an RMA number please contact us with the full details of the hardware being used and the concern you have with it. Please make sure that your name, contact email and invoice number is in your RMA request. Please note we only cover faulty hardware, we do not offer any warranties on software used with or without hardware.

Returns for any unused and unopened hardware or cables will be permitted within a 7-day period from when you have taken receipt of the goods. After the 7 days, the sale is considered final. If you return any un-used and unopened incorrectly ordered parts after the 7 days has elapsed, these products will be subject to a 20% restocking fee.

Goods that you return must be in the original sealed packaging and in the same condition as supplied, any returns which have been damaged, scratched, programmed, or used in anyway will not be accepted. The 20% restocking fee will be taken from the original sale, and you will be refunded the difference. You will need to apply for a RMA number before returning any goods, for any reason.

Please contact us to gain your RMA number. When returning any goods please include a full summary of why the goods needed to be returned. Once an RMA has been issued you will have 7 days in which to return your goods, please mark the RMA on the paperwork enclosed and on the box itself.

TBE is not responsible for the goods while in transit to us or the cost of postage to return the goods to us, please make sure you have taken all precautions to insure you against loss. We will not be held liable for any loss or damage in transit.

All our goods are checked during the QC process at the end of their manufacturing process before they are sent out. Any goods that are faulty must be returned, to TBE at the address listed on your invoice.

TBE will not accept goods that have clearly been used more than required to test their functionality. Any goods returned which are found to be in working condition / failed due to lack of knowledge or because the goods have been used in an environment or manor without the proper protection TBE will not issue a refund. In this event the goods can either be returned to the end user at their own expense or disposed of, the choice will be the end users.

Improper use of any hardware that results in local or international laws being broken, damage to you, your property or a third party, in no way will TBE be held liable for any these damages whatsoever (including without limitation, personal injury, damages relating to lost revenues or profits, lost data, work stoppage, computer failure or malfunctions).

All prices on The Bionic Eye are initially stated in GBP and whilst users are able to allow the prices to be reflected in other currencies all transactions will only accepted in GBP.

While we at try to ensure the information on this website is accurate, we cannot guarantee this website is free from errors or omissions.

Please note: Prices are shown only as a guide, E&OE

We maintain the right to withdraw or modify any of these conditions at any time.